What We Do
Manage implementation and monitoring of the Employment Equity, Human Rights Programmes and Service Delivery (Batho Pele) within the department.
Services Rendered External Clients
- Promote the Batho Pele culture
- Coordination of the Public Service Week
- Management of complaints
Contact Details
Mrs LF Luthuli
Deputy Manager : Human Rights ,Employment Equity and Service Delivery
033 260 4118
Mr LI Mthembu
Assistant Manager: Employment Equity and Human Rights
033 260 4165
Ms. Thobile Masondo
Assistant Manager: Service Delivery( Batho Pele)
033 260 4160
Code of Conduct (English/Zulu)
Complaints Procedure (English/Zulu)
The Batho Pele Way (English)
Batho Pele Awareness Campaign Consultation
Departmental Service Delivery Improvement Plan 2012-2015
KwaZulu-Natal Citizens’ Charter
Service Standards - Batho Pele Awareness Campaign
Service Commitment Charter 2010-2013
Service Delivery Plan 2012-2015
Batho Pele Awareness Campaign January 2013 - Access
Encouraging Innovation And Rewarding Excellence
Openness And Transparency June Awareness Campaign 2013
Batho Pele Awareness Campaign: May 2013 - Information
Batho Pele Awareness Campaign for August 2013
Human Resources Management Consultation Plan 2012 - 2013
Human Resources Management Consultation Analysis 2012 - 2013
Human Resources Management Complaints Management Procedure 2013 - 2014
Human Resources Management Service Commitment Charter 2012 - 2013
Human Resources Management Annual Report to Citizens 2012 - 2013
Human Resources Management Complaints Management Procedure 2012 - 2013