How best is 'Promotion & Retention' best at Work? (isiZulu)
Story by Vusi Shabalala and sketch by Clipartmag.com
Latest employment trends in public and private sector reveal how employees use new positions and departments
or offices as stepping-stones. Newly appointed employees do not stay longer than anticipated in their positions.
Yes, there are reasons to this. How true do we respond to questions like – why are employees leaving or resigning
while having just been for a short spell in an office? Adversely, why are employees resigning for having been so
crucial and served as a nucleus in an organisation’s success for faithful years?
The KwaZulu-Natal Department of Public Works has between 30 April 2018 and 31 July 2019 registered
approximately eighteen (18) resignations, with the highest total of approximately twelve (12) falling in the bracket
from Professional Services. The statistic does not include unreported resignations and retention cases. However,
the common reasons for the resignations state nothing but ‘better remuneration’. It is quite scary, considering
the department’s state of its ‘feasible, achievable and workable’ policies in place. If one presumes that salary may
be an issue, is promotion and or retention not equivalent to ‘better remuneration’? How good is resignation as
compared to promotion and or retention if the target is better remuneration? How costly is it for the employer to
appoint, promote and or retian as opposed to appoint and leave the employee exit the department?

Above: An imaginary boardroom – where strategic decisions are endorsed – right and wrong
The pressure on recruiting talent and retention is twofold, to assist in a work performance of an uncertain
landscape and to save on recruitment and training costs. For our ease of understanding, employee retention is
the ability of the department to retain its best employees and maintain a lower turnover. This may be achieved
by adopting a variety of employee retention programs such as special training programs that suite the type of
work done in a unit.
Steps in the recruitment process would involve to start looking, preparing a job description and person profile,
finding candidates, managing the application process, selecting candidates, making the appointment and
induction. The main objective of recruitment process is when a vacancy comes up; the employer needs to get a
most suitable candidate available for the job. The objective, of selection process is to get a best applicant available
who meets all the selection criteria. The exercise is costly.
Of critical interest is that structures and career paths in government have changed in recent years. Employers,
like Public Works in KwaZulu-Natal, that observe good practice when promoting or retaining employees can
ensure that employees perform well when promoted or retained. Equally so, a policy on the promotion of
employees can encourage the employer to make consistent decisions and allow employees to appreciate what
best they need to do to achieve a promotion.
Anyway, employee retention is encouraged by the way the employer rethinks which individual employee is
suitable for a promotion. Man makes policies and so man should implement them but policies cannot confine
man. Employee retention relates to an employer’s efforts to manage labour turnover and retain valuable
employee. If any department has a problem of retaining its employees, this may have adverse impacts and ripple
effects such as financial costs to recruit new or contract employees. In addition, the quality of healthy working
relationship between an employee and his or her line manager remains key influence on the employee’s decision
to resign.
The other fathomable aspect is promotion. It is regarded as a step that an employee takes while working in an
organization as far as his/her work, rank or position is concerned. Promoting employees for their excellence in
performance is important to value their efforts and keep their morale up. Opportunities for promotion should be
a wider policy to develop all employees so that they remain motivated and have the chance to grow and allow
the success of a department.
Organisational or corporate culture has a direct bearing on employee job satisfaction and the decision to either
stay or exit a department. The quality of communication between the employer and employee is ever pivotal on
the employee’s engagement with the department. High employee turnover is a warning sign of low morale among
an organisation's workforce, which is one of the factors that affects the productivity of the organization.
Employees today expect more of their employers than before. The treatment of employees with equality and
respect is a prerequisite that leaves the employer with nothing but providing a fulfilling work. The measure of
meaningful work goes beyond salary for many of today’s employees. Limited growth, such as Professionals, who
normally have a strong desire to grow. A lack of growth opportunities may also be contributory as top reasons
why employees quit.
Anyway, if it is agreeable that there are good policies in place, are these policies well applied? Decisions taken in
the boardrooms, are they of value to the goals of the department and of benefit to the province? Ponder on this
matter and be the judge.